![]() In your File Explorer, Go to C:\Users\\AppData\Local\Microsoft\Terminal Server Client\Cache and Delete all file contents. *Note: All remote desktop sessions must be shut down before clearing the RDP bitmap cache. If the remote desktop has issues after completing all procedures below, Contact support for further assistance. ![]() Disable User Datagram Protocol (UDP) for the RDP client. ![]() Complete each procedure before requesting diagnostics. Resolution: The procedures below successfully address a wide variety of remote desktop issues.
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